Account Renewals and Cancellation Requests

Last updated: August 10, 2026

If you want to discuss renewal timing, account changes, or cancellation, contact MX through your normal support or account communication channel and clearly note the request type. These requests usually require account-level review and follow-up.

Use this article for: renewal questions, cancellation requests, account-level commercial follow-up, and planning discussions about future service changes.

When to use this process

  • You want to discuss your upcoming renewal

  • You are considering canceling service

  • You need to understand next steps for an account change

  • You want to coordinate account-level commercial follow-up

What to include in your request

  • Your company name

  • Your primary account contact information

  • A clear statement of whether the request is about renewal or cancellation

  • Your requested timeline

  • The reason for the request, if you are comfortable sharing it

Suggested request format

Hello, we would like to discuss our account renewal options before . Our company is [Company Name]. Please let us know the next steps and who will be following up with us.

What to expect

  1. MX reviews the request and confirms the appropriate owner.

  2. Your request is routed for account-level follow-up.

  3. You may be contacted to confirm timing, business needs, or any open questions before changes are finalized.

Please note: Cancellation and renewal requests are not handled the same way as technical troubleshooting. Sending these requests with a clear subject line helps reduce delays.