Migration Guide | How to Access Your Zendesk Ticket History

Last updated: May 20, 2026

This guide explains how to find and interact with historical support tickets following our transition to the new portal.

Overview

We have retained your full support history. While old Zendesk IDs are tracked in our backend, the method for interacting with these records has changed. This article outlines how to retrieve archived data and the requirements for referencing previous issues.

Referencing previous issues

When reaching out regarding a historical matter, follow these requirements to ensure a timely resolution:

  • Include the Zendesk ID: Always provide the original Zendesk Ticket ID in your request so we can link the two records.

  • Use the new portal: Do not reply to old Zendesk email notifications, as these responses will not be processed.

  • Respond via the new ticket: To interact with historical information, search for the original ID in the new portal and submit your response through the newly generated ticket interface.

How to search for archived tickets

You can retrieve migrated tickets using two primary methods within the portal:

  1. Standard Search: Enter the original Ticket ID into the standard search box. All migrated tickets have their original ID pre-pended to the subject line for easy discovery.

  2. Filter Search: Select the specific ticket number filter within the portal interface to narrow your results to a specific historical record.